Warranty

Every Rare Bird Collection piece is covered by a one-year warranty from the date of purchase.

This warranty covers manufacturing defects in materials and workmanship, including:

• Structural faults arising from production
• Loose stones or pearls, where original components are returned with the piece

Where a valid defect is identified, we will repair or replace the piece at our discretion, subject to assessment and availability.

Each Rare Bird Collection piece is individually finished by hand.

Subtle variations in enamel detailing, stone inclusions, colour tones, textures, or form are part of the character and artistry of the piece, and should not be regarded as defects.

As with all fine jewellery and plated finishes, signs of natural wear may develop over time depending on use, environment, and care.

The warranty does not extend to:

• Scratches, dents, fading, or general wear over time
• Discolouration from exposure to moisture, perfumes, lotions, chemicals, seawater, or swimming pools
• Damage arising from improper storage, impact, accidents, or handling
• Bent rings, prongs, settings, chains, clasps, bracelet links, or earring posts resulting from wear or external force
• Missing stones or components not returned with the piece
• Repairs, resizing, or modifications carried out by third parties
• Lost or stolen items

To make a warranty request, please provide:

• A valid proof of purchase, such as an order confirmation, receipt, or gift receipt
• The date of purchase clearly indicated on the proof provided
• The item purchased through authorised Rare Bird Collection channels

Warranty coverage applies to purchases made through our official online store and authorised physical stockists. Purchases made through third-party online platforms or unauthorised sellers are not covered under our warranty programme.

We have kept the process simple and considered.

Please email us at hello@rarebirdcollection.com with:

• Your name
• Email address
• A copy of the purchase receipt
• Clear photographs of the defective item

Repairs approved under warranty will be carried out on a complimentary basis.

• Singapore return shipping is complimentary
• For international requests, a USD 20 return shipping and handling fee applies

Where a request falls outside warranty coverage, our team will advise on available repair options and associated fees before proceeding.

Our pieces are created to be treasured and worn with enjoyment over time.

As Rare Bird Collection continues to evolve in craftsmanship and service, these terms may be refined periodically to reflect our latest standards and practices.