Where does Rare Bird Collection come from?

Rare Bird Collection is a proudly Singaporean brand, designed locally by our in-house designer.

What is the story behind Rare Bird Collection?

Rare Bird Collection is a brand founded in Singapore, inspired by the image of a mystical bird journeying across the globe, discovering the beauty and wonder of every landscape it encounters. Each product from Rare Bird captures the essence of memories from different corners of the world, transforming them into unique, timeless treasures.

Owning a Rare Bird piece means holding a piece of the world’s stories—filled with nostalgia, wanderlust, and adventure. It connects you to faraway places, inviting you to reminisce and celebrate the spirit of discovery, evoking your deepest emotions. With every item, we weave stories that inspire your own journey and ignite a sense of exploration and emotions.

Where are the products manufactured?

Each Rare Bird Collection product is thoughtfully designed by our in-house designer in Singapore and crafted by carefully selected artisans and workshops to ensure high-quality, skillfully made pieces. Our products are primarily manufactured in the Asian region.

Where is your showroom?

Currently, we offer our full range of products online, and selected collection through a few carefully selected stockists. Feel free to reach out to us via message or email to inquire about the range available at different stockists.

How long does it take to process my order?

We strive to process all orders as quickly as possible. Typically, they are processed within 1-2 business days and shipped within 2-3 working days. However, kindly note that processing times may vary during peak seasons.

Can I change my order after it has been processed?

Certainly! Due to our operating process and the need to prepare items within a stipulated time, we can accommodate changes to the preferred stock within 12 hours of a successful order processing. Please email us within this timeframe, and we will do our best to accommodate your request.

• Modification Deadline: Requests to modify the order cannot be accepted after 12 hours from the time of processing.
• Order Modifications: If the value of the new item(s) is lower than your original order, no refund will be issued for the price difference.
• Price Difference: If the new item(s) exceed the value of your initial purchase, we will provide a separate payment link for the price difference. You will be notified of the updated price within 24 hours via email.
• Payment Timeline: The payment link for any price difference will expire after a specified period, which will be stated in the email correspondence. If payment is not received within the allotted period, we regret that we will proceed with sending the originally ordered items.

Can I cancel my order?
Currently, we do not offer order cancellations. Please ensure all items are correct before completing your checkout.

Do you offer gift-wrapping services?
Yes, we offer a complimentary gift-wrapping service. For our jewellery collection, your items will be beautifully packaged in our classic, iconic jewellery box, tied with a ribbon. For non-jewellery products, we will wrap them using our seasonal wrapping paper.

If you'd like to take advantage of this service, please email us within 12 hours of your successful order at hello@rarebirdcollection.com, and we’ll ensure your items are ready for gifting.

Please note:

We are unable to accept gift-wrapping requests beyond 12 hours after your order has been placed due to time fulfilment requirements.

Once the gift wrap is applied or the box is sealed with a ribbon, you won’t be able to view the contents without undoing the wrapper and ribbon.

Can I include a gift message with my order?

Yes, you can include a personal message with your gift. We will write your message on one of our beautifully designed gift message cards, adding that special personal touch.

Similar to our gift-wrapping service, please email us within 12 hours of your successful order at hello@rarebirdcollection.com if you'd like to include a gift message, and we will ensure it’s included with your gift.

Please note:

Requests made 12 hours after your successful order may not be possible, as the items may already be prepared for delivery by our courier.

What should I do if I have not received my order or if there is a problem with my delivery?

If you encounter any issues with your order or delivery, please reach out to our customer service team at hello@rarebirdcollection.com. We will look into it and do our best to resolve the issue quickly. 

What are the shipping options available for Singapore?

We offer free delivery within Singapore, with no minimum spend required, and delivery is typically made within 2-3 working days.

We also provide delivery to hotels for customers visiting Singapore, with items dropped off at the reception counter. To arrange this, please email us upon purchase, and we will confirm the location via email. Delivery will be made the next working day, once the location is confirmed via email.

Please note:

Processing times may vary during peak seasons, and delivery to hotels may not be possible on certain blackout dates. Please email us to confirm details before placing your order.

Free delivery is available to one location per order (either a home address or hotel). Deliveries to additional locations will incur extra charges. For more details, please email us at hello@rarebirdcollection.com.

If you require same-day delivery, please contact us via email, and we will do our best to accommodate your request for a nominal charge.

Do you offer international shipping?

Yes, we offer international shipping through trusted partners such as DHL, UPS, and Singapore Post. Shipping costs are calculated based on the volumetric weight of your order.

Delivery Times:
Delivery times for international orders typically range from 5 to 14 working days, depending on your location.

Please note:

These timeframes are estimates and do not account for peak period or any delays at customs or local service suspensions.

Customs, Taxes, and Duties:
Import taxes, customs-related charges, VAT, and GST are not included in the shipping cost and will be paid by the recipient upon delivery.

Express Shipping:
If you’d like to upgrade to express shipping, please email us at hello@rarebirdcollection.com. Additional charges will apply, depending on the destination.

Returns & Exchanges

If you receive a damaged, faulty, or incorrect item due to our error, we’re happy to offer a replacement with the same product. To initiate a replacement, please contact us via email within 7 days of receiving your order and include photos of the damaged or faulty item. We’ll work quickly to resolve the issue.

Please note:

We do not offer exchanges for jewellery due to hygiene reasons.

Do I have to pay for return shipping?

For products that are damaged, faulty, or incorrectly shipped due to our error, we will guide you through the return process at no additional cost to you via email. For the replacement required, we will cover the shipping cost to send the replacement item to you.

How are Rare Bird Collection jewellery made?

All our jewellery has a process of artisan’s involvement making the jewellery pieces one at a time.  For e.g. our stone collection is meticulously crafted by artisans, with each stone set individually to highlight its dimensional beauty against the vivid pattern.

What is unique about Rare Bird Collection jewellery?

Our jewellery features vibrant patterns set against a luxurious frame, complemented by exquisite craftsmanship.

Jewellery Care

What should I avoid when wearing my jewellery?
To maintain the beauty of your jewellery, avoid contact with chemicals, perfumes, lotions, and creams. We recommend removing your jewellery before cleaning, exercising, or engaging in strenuous activities, as sweat and chemicals can damage the metals. Additionally, remove your jewellery before bathing, showering, or swimming, as prolonged water exposure may cause discoloration (occasional water splashes or rain are fine).

Keep your jewellery away from abrasive surfaces to ensure the metal coating lasts longer.

How should I store my jewellery?
For optimal protection, store your jewellery in its original cloth pouch and box. Avoid storing it in areas where it will come into contact with hard surfaces to prevent damage.

Is your jewellery waterproof?
Our jewellery is coated with a durable micron layer of gold or silver colour plating. While the plating is resilient, its longevity depends on how the pieces are cared for and stored. Proper care will extend its life, but improper handling may cause the plating to wear out sooner. Occasional water splashes or rain are fine after a wipe down. 

How do I clean my jewellery?
To clean your jewellery, gently wipe it with a soft cloth or use non-alcoholic, lotion-free wet wipes to remove dirt and oils. Dry with a soft cloth afterward. Avoid using harsh chemicals or solvents. Jewellery cleaners are unnecessary, as the plating is designed for durability and natural oxidation resistance.

How can I prevent tarnishing?
To minimize tarnishing, store your jewellery in its original cloth pouch and box. Keep it away from hard surfaces and avoid exposure to moisture, chemicals, and abrasive materials.

How are Rare Bird Collection lacquerware made?

Made with high-quality lacquered wood, each box is expertly crafted by skilled artisans. Showcasing vivid prints directly on the wood, it allows the natural beauty of the woodgrain to shine through. The result is a stunning combination of artistry and craftsmanship that makes each piece unique.

Lacquerware care

How do I care for my lacquerware?
To clean your lacquerware, use non-alcoholic, lotion-free wet wipes to gently remove dirt and oils. Dry the pieces with a soft cloth. In most cases, a soft cloth alone will suffice for cleaning. Avoid using harsh chemicals, solvents, or paper towels, as they can damage the delicate lacquer finish. Handle your lacquerware with care to keep it in optimal condition.

How are Rare Bird Collection scarves made?

Our Satin Scarves are designed to mimic the luxurious feel and appearance of satin silk, offering a sustainable alternative without the use of real silk.

Satin Scarves Care 

How should I wash my Satin Scarf?
To keep your Satin Scarf looking its best, machine wash it in a protective laundry bag. This will help prevent any potential snags or damage during washing. Hang to natural dry. Do not dry it in a dryer. 

Can I iron my Satin Scarf?
Yes, you can iron your Satin Scarf on a low heat setting. Be sure to use a soft cloth between the scarf and the iron to protect the fabric from direct heat.

How should I store my Satin Scarf?
Store your Satin Scarf in a cool, dry place, away from direct sunlight. To prevent wrinkles, hang it or store it flat in a drawer.