We strive to process all orders as quickly as possible. Typically, orders are processed and shipped within 3 to 5 working days. Processing times may vary during peak seasons.

Due to our operating process, we can accommodate changes to the preferred stock within 12 hours of successful order processing. Please email us within this timeframe.

• Modification deadline: Requests cannot be accepted after 12 hours from the time of processing.
• Order modifications: If the value of the new item is lower than your original order, no refund will be issued for the price difference.
• Price difference: If the new item exceeds the value of your original purchase, we will provide a separate payment link.
• Payment timeline: If payment is not received within the stated period, we will proceed with sending the originally ordered items.

Currently, we do not offer order cancellations. Please ensure all items are correct before completing your checkout.

Yes, we offer complimentary gift-wrapping. Jewelry items will be packaged in our classic jewelry box and tied with a ribbon. Non-jewelry products will be wrapped using seasonal wrapping paper.

Please email us within 12 hours of your successful order at hello@rarebirdcollection.com if you would like this service.

• Gift-wrapping requests beyond 12 hours may not be accepted due to fulfillment requirements.
• Once gift wrapping is applied or the box is sealed, you will not be able to view the contents without undoing the wrapping.

Yes, you can include a personal message with your gift. We will write your message on one of our gift message cards.

Please email us within 12 hours of your successful order at hello@rarebirdcollection.com if you would like to include a gift message.

Please reach out to our customer service team at hello@rarebirdcollection.com. We will look into the issue and do our best to resolve it quickly.

We offer free delivery within Singapore, with no minimum spend required. Delivery is typically made within 3 to 5 working days.

We also provide delivery to hotels for customers visiting Singapore, with items dropped off at the reception counter. To arrange this, please email us upon purchase and we will confirm the location via email.

Free delivery is available to one location per order. Deliveries to additional locations may incur extra charges.

If you require same-day delivery, please contact us by email and we will do our best to accommodate your request for a nominal charge.

Yes, we currently ship to selected destinations across Asia-Pacific, North America and Europe. International shipping rates vary by destination, with complimentary shipping available for qualifying orders. For a full list of destinations, shipping rates and delivery timelines, please refer to our Shipping & Return page.

Delivery Times

Delivery times for international orders typically range from 5 to 14 working days, depending on your location.

Customs, Taxes, and Duties

Import taxes, customs-related charges, VAT, and GST are not included in the shipping cost and will be paid by the recipient upon delivery.

Express Shipping

For express shipping, please email us at hello@rarebirdcollection.com. Additional charges will apply depending on the destination.

If you receive a damaged, faulty, or incorrect item due to our error, we are happy to offer a replacement with the same product. Please contact us by email within 7 days of receiving your order and include photos of the item.

Please note: We do not offer exchanges for jewelry besides manufacturing defects due to hygiene reasons.

For products that are damaged, faulty, or incorrectly shipped due to our error, we will guide you through the return process at no additional cost. For replacements, we will cover the shipping cost to send the replacement item to you.

All our jewelry has a process of artisan involvement, with jewelry pieces made one at a time. Our stone collection, for example, is crafted by artisans with each stone set individually to highlight its dimensional beauty.

Artisan-made enamel jewelry featuring fuller framing, and dimensional forms.

Avoid contact with chemicals, perfumes, lotions, and creams. We recommend removing your jewelry before cleaning, exercising, bathing, showering, or swimming. Prolonged water exposure may cause discoloration, though occasional splashes or rain are fine after wiping down.

Keep your jewelry away from abrasive surfaces to help the metal coating last longer.

For optimal protection, store your jewelry in its original cloth pouch and box. Avoid storing it where it may come into contact with hard surfaces.

Our jewelry is coated with a durable micron layer of gold or silver colour plating. While the plating is resilient, longevity depends on how the pieces are cared for and stored.

Gently wipe your jewelry with a soft cloth or use non-alcoholic, lotion-free wet wipes to remove dirt and oils. Dry with a soft cloth afterward. Avoid harsh chemicals or solvents.

Store your jewelry in its original cloth pouch and box. Keep it away from hard surfaces and avoid exposure to moisture, chemicals, and abrasive materials.

Made with high-quality lacquered wood, each box is expertly crafted by skilled artisans. Vivid prints are showcased directly on the wood, allowing the natural beauty of the woodgrain to shine through.

Use non-alcoholic, lotion-free wet wipes to gently remove dirt and oils. Dry the pieces with a soft cloth. In most cases, a soft cloth alone will suffice.

Avoid harsh chemicals, solvents, or paper towels, as they can damage the lacquer finish.

Our Satin Scarves are designed to mimic the luxurious feel and appearance of satin silk, offering a sustainable alternative without the use of real silk.

Machine wash your Satin Scarf in a protective laundry bag to help prevent snags or damage. Hang to naturally dry. Do not dry it in a dryer.

Yes, you can iron your Satin Scarf on a low heat setting. Use a soft cloth between the scarf and the iron to protect the fabric from direct heat.

Store your Satin Scarf in a cool, dry place, away from direct sunlight. To prevent wrinkles, hang it or store it flat in a drawer.