Orders are typically processed within 1 to 3 business days. Once dispatched, local deliveries are generally made within 2 to 5 business days.

Orders are processed and delivered Monday through Saturday, excluding public holidays. During sale periods, Christmas, or Chinese New Year, we may require additional time to pack and dispatch your order. Please allow a few extra days for delivery during these periods.

If your order includes an item marked “Preorder”, the remainder of your order will be held until the preorder item is ready to ship.

Shipping fees vary by destination:

• Singapore: Complimentary on all orders.
• Malaysia: Complimentary on all orders.
• Asia-Pacific: S$25 flat rate. Complimentary on orders above S$300.
• North America & Europe: S$40 flat rate. Complimentary on orders above S$300.

* For courier delivery to Sentosa Island or Tuas, a $10 top-up may apply. We will contact you after purchase if this applies.

Yes. Complimentary standard shipping applies to all Singapore and Malaysia orders, with no minimum spend required.

For Asia-Pacific, North America, and Europe, complimentary shipping is available on orders totalling S$300 and above.

Our preferred partner is DHL. Expedited orders are usually sent on the same day if the order is placed by 2pm SGT, Monday through Friday.

If we are unable to arrange expedited shipping, we will inform you on the same day of your order.

Currently, we are unable to ship for Sunday or public holiday delivery. For urgent requests, please contact us at hello@rarebirdcollection.com so that we can assist you further.

After an unsuccessful delivery attempt, your parcel may be returned to us. An additional delivery fee will apply if you would like to reschedule delivery.

If a parcel is returned due to an incorrect or incomplete shipping address, or for any reason beyond our control, redelivery charges will apply. This applies to both Singapore and international orders.

Please ensure your shipping address is complete and accurate when placing your order, as we are unable to take responsibility for delays or failed deliveries arising from incorrect information provided at checkout.

This option is only available for delivery in Singapore. Please opt for Express Courier if you would like to request a specific delivery date in advance. Do note that for Express Courier, only one delivery attempt will be made.

*Not available on weekends and public holidays.

Each order can only be delivered to one address. Please create separate orders if you would like to send gifts to different addresses.

All packages are shipped uninsured. Our liability ends once the package has been accepted by the post office or third-party courier service. We will not be responsible for goods lost or damaged in transit.

We offer international shipping with trusted partners such as DHL, UPS, Fedex, and Singapore Post. Simply enter your destination country during checkout.

We currently ship to selected destinations across Asia-Pacific, North America, and Europe. Please refer to our Shipping Destinations section for a full list of countries we ship to.

Flat-rate shipping applies to international orders under S$300. Orders of S$300 and above ship complimentary.

Import taxes, customs duties, VAT, and GST are not included in the shipping cost and will be paid by the recipient upon delivery. Customs policies vary by country — please check with your local customs authority for more information. Transit times may also vary due to customs delays.

For standard international shipping, most orders are delivered within 3 to 14 business days after dispatch. Delivery times are estimates and may vary depending on destination and customs clearance.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel’s journey.

If your order is shipped through a local postal service, you may receive a notification from them regarding collection or delivery. Please contact your local postal service with the tracking number for further assistance.

Please note that we are unable to instruct overseas postal services to contact you before delivery or follow specific delivery instructions.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your parcel’s journey.

Should you require any assistance regarding your shipment, please contact us at hello@rarebirdcollection.com and we will be happy to help.

We do not ship to P.O. boxes or parcel drop-off points. Please provide a valid residential or business address at checkout to ensure successful delivery.

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. These charges are determined by local customs authorities and are the sole responsibility of the recipient.

Should a recipient refuse to pay the applicable charges, the parcel may be returned to Rare Bird Collection. Any original shipping fees, return shipping costs, or customs administration fees incurred will be deducted from any eligible refund.

We recommend checking with your local customs authority before placing your order if you have any questions regarding duties or import requirements.

Each jewellery item will be presented in a signature Rare Bird Collection packaging box.

To optimise shipping and reduce packaging waste, orders containing multiple items will be packed in one packaging box.

Each jewellery item will be individually protected in its own felt pouch, suitable for storage and future safekeeping.